How 2 St@rtup

A Pareto Principle Introduction To General Startup Theory

 

An MA Thesis by Halvdan Lind Høverstad // Hyper Island UK // Digital Media Management // CREW 6

Abstract

Is there a way to “start smart” when starting a startup? According to research more than nine out of ten startups fail (Marmer et al., 2011). However, according to Eric Ries, we can learn to engineer startup success by following a process (Ries, 2011).

If we can learn a process, why do so many startups fail? And which actions can we take to increase chances of startup success with no initial funding, and little or no money? Furthermore, since the Pareto principle has proven to be a powerful tool to grow a business. Can we apply it to general startup theory?

To reach a conclusion the following research will utilise both quantitative and qualitative research. Quantitative research by studying more than one hundred academic and professional sources from different industries and fields and analyse their data from several thousand startups. Qualitative research by interviewing and collaborating with five current startup founders, as well as take several trips to Mesh, Norway´s biggest co-working space for startups.

There is evidence to support Eric Ries´ claim that we can learn to engineer startup success. Based on the research results and in collaboration with existing founders this paper concludes with a list of essential startup recommendations in accordance with the Pareto principle to make potential founders better prepared to develop a startup in the future

Introduction

According to research, more than nine out of ten startups fail (Marmer et al., 2011). Why is that? And more importantly, how do we best go about starting a startup to avoid failure? 

Since every startup is different we must treat it as such; Unfortunately, there is no such thing as a perfect startup template. However, according to Sam Altman, the CEO of Y Combinator which is responsible for founding more than 1000 startups, about 30 per cent of the startup theory is general, and can, theoretically, be applied to all startups (Altman, 2014).

Furthermore, according to the Pareto principle, or the “80/20 rule” as people often call it, one achieves 80 per cent of the results by mastering 20 per cent of the essentials. Theoretically, this means that if we focus our attention on the few but most important parts of a subject, we should be able to achieve about 80 per cent of the total results. 

Since the Pareto principle has proven to be a powerful tool to grow a business (Lavinsky, 2014), this paper will utilise the Pareto principle and focus on the 20 per cent of the essential general startup theory. Because, theoretically, mastering those will make potential founders better prepared to develop their startups in the future (Altman, 2014) (Lavinsky, 2014).

It is important to note that at its core a startup is a business. Hence it will face a lot of the same hurdles as a regular business. Some of the challenges discussed in this paper and the following advice will, therefore, overlap to some degree with “good traditional business conduct”. However, despite the similarities, all topics discussed is done so from a tech startup perspective.

According to the Colden Circle theory presented by Simon Sinek in his book, Start with Why: How Great Leaders Inspire Everyone to Take Action, we must look beyond what we do and how we do it and rather look at them as actions and consequences based on the reason why we do the things we do. Doing so, Simon claims, will enable us to achieve better results (Sinek, 2011).

Hence, to get a better understanding of the research subject at hand, and following research goal, we have split the goal into three objectives: WHAT? HOW? And WHY?

What?

Define what a startup is, and have a deeper look at the dynamics within and mechanics behind. What is a startup? How do they work? Why do so many of them fail? Is there a way to minimalise risk? How do we start one?

Based on our findings we see if there is a way to “start smart”, i.e. which actions to take to increase chances of startup success with no initial funding, and little or no money. 

How?

Research numerous academic and professional sources, as well as different industries and fields. Furhtermore, collaborate with current founders, as well as record and analyse our interview sessions.

Lastly, present the findings as precise, condensed and easily understandable as possible. There are already numerous articles and books on the subject of launching a startup, but the information can quickly become both overwhelming and confusing.

Why?

According to research 84 per cent of founders sees their lack of knowledge about startups as a barrier to starting one (Wadhwa et al., 2009). However, according to Eric Ries, we can learn to engineer startup success by following a process (Ries, 2011).

The ultimate goal of this paper is to see if there really is a way to “start smart”, and if so, to be able to conclude with a set of viable startup recommendations based on available research and in collaboration with existing founders.

What Is a St@rtup?

In recent years, the term startup has become somewhat diluted. Anything from real estate agents to nonprofit organisations calls themselves startups because of the cachet of innovation involved. According to Forbes, there are not many absolute rules identifying a startup, as revenues, profits, and employment numbers differ between companies and industries (Robehmed, 2016).

We can, however, find a few common denominators that help describe a startup more concretely.

Eric Ries, the author of The Lean Startup, defines a startup as an organisation devoted to creating something new under conditions of extreme uncertainty (Ries, 2011). According to Paul Graham, co-founder of Y Combinator, being newly founded or receiving venture funding does not in itself make a company a startup. Nor is it per definition necessary to work on or with technology (Graham, 2012). However, as Harvard business school professor Clayton M. Christensen underlines in his book The Innovators Solution, successful startups have a tradition of utilising new technology to disrupt existing markets (Christensen and Raynor, 2003) (Graham, 2012).

The essential characteristic of a startup is its ability to achieve hyper-growth i.e. scale and grow very quickly, unconstrained by geography

(Robehmed, 2016) (Graham, 2012) (Altman, 2014)

To achieve achieving hyper-growth technology and the internet has proven to be very powerful in terms of the potential rapid momentum of publicity and users. In America, the world’s current biggest market, 98 per cent have access to the Internet, and more than half have smartphones (Robehmed, 2016). In Europe, smartphone penetration is even higher, with Norway leading the way at 67,5 per cent, Sweden at 62,9 per cent and the UK at 62,2 per cent (Fox, 2013), giving tech startups a considerable advantage.

A recent example of the technology advantage is the release of the mobile game Pokémon Go, which enables people to compete against each other globally by catching monsters with their smartphones through the use of GPS and augmented reality. Within 24 hours of its release in the U.S. Pokémon GO had become the biggest mobile game of 2016, and within three days the game attracted more daily users than popular apps like Twitter and Tinder, resulting in daily earnings of several million dollars for its publisher, Niantic (Allan, 2016) (Chen, 2016). Such hyper-growth would not be possible without utilising the internet and having a downloadable product.

To summarise, a real estate agent, a local food store or a barbershop are not designed to grow fast and therefore not considered as startups. Nor is a franchise a startup (Robehmed, 2016). An online game, car sharing service, dating app or search engine are, on the other hand, as to achieve hyper-growth one needs a product or service many people want and an efficient way to reach and serve those people (Graham, 2012).

However, the growth coin has a flip side. According to the Startup Genome Report Extra on Premature Scaling, a study of over 3200 high growth technology startups, 74 per cent of failed startups failed due to premature scaling, the most common reason for startups to fail. Premature scaling means spending too much money too fast (on marketing, hiring e.g.) while failing to secure further financing or having a business model that works (spending less to acquire users than the revenue they bring) (Marmer et al., 2011). When constructing a skyscraper, there is no point in keeping expanding the foundation if we can not afford to erect the rest of the building.

Another study of 20.000 EU multinational companies between 2000 and 2004 showed that size had a significant negative impact on the economic growth rate, i.e. that with multinational corporations, economic growth rate is decreasing with size. Furthermore, the study showed that multinationals with younger foreign branches grow faster than those with older ones (Falk, 2008), which correlates with Jovanovic’s theoretical model of growth stating that company growth decreases with age (Jovanovic, 1982).

There is some difference of opinion on how long a startup is still a startup. While Paul Graham, says a five-year-old company can still be a startup, but ten years is a stretch (Graham, 2016) (Robehmed, 2016). Natalie Robehmed from Forbes argues that after about three years in business, most will no longer be startups. The reason, she says, is that “by then many startups have been acquired by a larger company, have more than one office, revenues greater than $20 million, more than 80 employees, over five people on the board, and founders who have personally sold shares” (Robehmed, 2016).

According to CrunchBase, one of the world’s largest databases of startup activity, with 1.5 million unique visitors each month (Ingham, 2014), the average age of startups acquired by bigger companies between 2007-2013 was seven years. Furthermore, by the time of acquisition, they had raised $29.4 million and were sold for $155.5 million (Lennon, 2013) (CrunchBase, 2013). These numbers indicate that although Natalie Robehmed has valid points when describing the transition from startup to “normal” company, it seems that the transition might come in between the time frame suggested by Robehmed and Graham.

“Startups have a different sort of DNA from other businesses. Google is not just a barbershop whose founders were unusually lucky and hard-working . . . To grow rapidly, you need to make something you can sell to a big market. That’s the difference between Google and a barbershop. A barbershop doesn’t scale.”

– Paul Graham

Why St@rtup?

The recent global recession and the following high unemployment rate, as well as the enormous media attention devoted to startups like Facebook, Twitter, Uber and AirBnB, have inspired many to pursue their entrepreneurial ambitions.

The Guardian reported a 29 per cent increase in companies founded by 18- to 25-year-olds in the UK during the four years after the recession took hold in 2008 (Allen, 2014). From 2010-2015, around 45.000 tech companies alone were founded, according to a study by KPMG and Markit Tech Monitor UK (Spaven, 2015). The reason for this massive increase, according to a report from the Chartered Institute of Personnel and Development (CIPD), is that many from the younger generations have become disillusioned and, lacking other options, want to take things into their own hands (McCartney, 2014).

Although several million jobs were lost as a result of the recession (Peacock, 2011) (Sky News, 2013), the startup boom might have other reasons as well. As the report, Education and Tech Entrepreneurship, underlines, a large proportion of tech founders are well-educated. In fact, according to the report, 92 per cent of U.S.-born tech founders held bachelor’s degrees, 31 per cent held master’s degrees, and 10 percent had completed PhDs. Furthermore, almost half of all these degrees were in science-, technology-, engineering-, and mathematics- (STEM) related disciplines (Wadhwa, Freeman and Rissing, 2008) – disciplines often relevant for disruptive startups.

As technology becomes increasingly simplified, it also becomes more readily available for non-specialists. Easy access to technology, combined with a large number of people with higher education, but lacking other options, might make the decision to found a company and work from home or a co-working space tempting.

However, many entrepreneurs might underestimate the amount of work needed to create a successful company, and ultimately 92 per cent of startups fail (Marmer et al., 2011), most commonly due to the lack of preparations such as market and product research, bad timing, the wrong team etc. (The Top 20 Reasons Startups Fail, 2014). According to Paul Graham, it usually takes around five years of hard work to realise failure and terminate the startup, and ten years of equally hard work to receive a substantial return in terms of success – whether from high revenues or acquisitions by other companies (Graham, 2014). In fact, studies show that getting into Stanford University is 100 times easier than creating a ‘Unicorn’ ($1B company (Lee, 2013).

Mark Suster, a serial entrepreneur turned venture capitalist, underlines in his blog post, Entrepreneurshit, some differences between common perceptions among aspiring entrepreneurs and reality. First-time founders often believe that their finances will flourish, but the reality is that founders rarely have much money in either their personal or business accounts. The 9 per cent that manages to raise capital from angel investors, or the 11 per cent that receive venture capital (Wadhwa et al., 2009), normally only raise enough money to survive 12–18 months, often less. According to Suster, a startup usually operates with a maximum of 9 month’s cash, out of which they have to pay employees, for office space e.g. (Suster, 2012). In fact, according to inventor and entrepreneur Ray Zinn, “If you’re in it just for the money, find another line of work. Entrepreneurs who are in it for the money never get rich.” (Zinn, 2016).

Furthermore, a common perception is that a startup is going to make the founders´ life easier. In reality, Suster says, startups are stressful, with engineering problems a part of daily life (Suster, 2012). In addition to ‘tech problems’, startups also have to manage ‘normal business’ issues like customer complaints and sales obstacles. So in a sense, a startup founder has double trouble.

Dustin Moskovitz, co-founder of ‘Super-Unicorn’ (software company valued at over $100 billion) (Lee, 2013) Facebook, Asana and Good Ventures, calls the idea of founders being their own boss with self-management and scheduling flexibility an outlier. According to Moskovitz, a founder is always on call, catering to the media, employees, clients, and partners (Moskovitz, 2014). Although this would apply to ‘normal’ businesses as well, startups tend to be more vulnerable, because of their small environments of hand-picked people dependent on sharing a common obsession and serving a potentially very big customer base. At an early stage, a startup can not just replace the CEO or another key employee without risking severely damaging the company culture and potentially, if these employees own non-vested shares, ruining the company.

According to Moskovitz, there are only two good reasons to start a startup: An idea so important that it will impact the world for the better (“the world needs it”), or the founder(s)’ area of expertise or other qualifications makes them best suited to tackle a particular problem (“the world needs you”). Only when the idea becomes a mission, Moskovitz states, will founders have the passion required to get around all the roadblocks ahead (Moskovitz, 2014). We will discuss ideas further in the chapter “Ideas, Think Big!“.

Ultimately, the financial rewards correlate with how many users a startup gains, as well as with its business model. However, studies show that the statistical likelihood of creating a ‘Unicorn’ (software companies valued at over $1 billion) and making a big impact on the world are slim to none. Of about 60,000 software and Internet companies funded in the U.S. during the past decade, only 39 became ‘Unicorns’, in other words, 1 in every 1.538, or 0.065 percent (Lee, 2013).

Thus, unless confident that “the world needs it” or “the world needs you”, it might make better sense to join a later stage company with access to their resources, user base and a team, which could lay the foundation for transforming new ideas into a startup in the future.

Experience Above Age

The stereotypic startup founder is typically a young “coding wizard” or “college dropout”, pursuing the most incredible ideas.

In fact, over the last decade, Silicon Valley has routinely and systematically overlooked the old in favour of the young (Holly, 2014). Former Yahoo! executive Tom Chi states that “Knowing is the enemy of learning” (Chi cited in Holly, 2014), and entrepreneur and TechCrunch founder Michael Arrington argues that “Internet Entrepreneurs Are Like Professional Athletes, They Peak Around 25”. According to Arrington, young entrepreneurs are more creative and imaginative and are willing to put 100 per cent of their lives into their startups (Arrington, 2011).

However, as mentioned in the previous chapter, the perception of the typical startup founder beeing a “college dropout” seems inaccurate with more than nine of ten founders in the report, Education and Tech Entrepreneurship, having a degree of sorts (Wadhwa, Freeman and Rissing, 2008). Making of A Successful Entrepreneur: Anatomy of an Entrepreneur Part II, a study from 2009 of 500 successful high-growth startup founders, indicate further that youth superiority may be a myth. While the average Y Combinator founder is only 26 years-old (Holly, 2014), the study‘s typical successful startup founder was 40, with at least six to ten years of industry experience. Furthermore, there were twice as many successful entrepreneurs over 50 than under 25; nearly 70 per cent were married, and around 60 per cent had at least one child (Wadhwa et al., 2009).

A third ongoing study started in 2003 of U.S.-based “Unicorns” (software companies valued at over $1 billion) by the founder of seed-stage fund Cowboy Ventures Aileen Lee and her team, showed that inexperienced, twentysomething founders were an outlier, not the norm. Of 39 “Unicorns” in their study, the average age of founders were 34 years. Furthermore, companies with well-educated co-founders with a shared history have built the most successes (Lee, 2013).

These findings challenge the stereotype of the entrepreneurial workaholic with no time for family. Instead, it indicates that successful founders identify different opportunities based on prior knowledge and that their experiences will affect which markets to enter, how to use technology to serve that market, and help them discover products and services to exploit a given technology as discussed by (Shane, 2000). Shane´s findings correlate with Mata´s study showing that older and more educated people set up larger businesses as a consequence of their human capital (Mata, 1996).

A further look at the study Making of A Successful Entrepreneur: Anatomy of an Entrepreneur Part II, shows that 98 per cent of respondents identified lack of willingness or ability to take risks as the most common barrier to entrepreneurial success (Wadhwa et al., 2009). However, that caution may come as a result of the lack of experience and the amount of specific human capital obtained through previous ventures (Becker, 1975) (Åstebro and Bernhardt, 1999) (Mata, 1996) (Colombo, Delmastro and Grilli, 2004).

Some argue that young founders are more ambitious and have less to lose regarding family responsibilities (Allen, 2014). There are also some venture capitalists (VC) that find them more receptive to influence (Wolverson, 2013). However, several studies made by (Becker, 1975) (Åstebro and Bernhardt, 1999) (Mata, 1996) and (Colombo, Delmastro and Grilli, 2004) show that aspiring entrepreneurs could benefit from first joining other startups, founded by older entrepreneurs with specific human capital. 

With experienced entrepreneurs as role models aspiring founders get to try startup life, and develop their specific and generic human capital i.e. experience and skills before trying to create their own successful business in the future.

Be Aware of Timing

A common perception about startup success is that it is all about the unique idea. However, Bill Gross, the founder of the technology incubator Idealab, conducted a study of 200 startup companies and found that the most important success criterium was timing.

When Gross measured the difference between success and failure, timing accounted for a substantial 42 per cent of the successes. Team and execution were the second most important factor at 32 per cent, and the differentiability and uniqueness of the idea actually only came in third at 28 per cent, followed by the business model at 24 per cent and funding at 14 percent (Gross, 2015).

It is important to emphasise that these success factors should not be viewed as a case of either-or. Spending time on execution can be futile without a great idea or the right timing, timing in itself is useless without a great idea and the right team to do the work, and an idea is just an idea without execution. Nevertheless, Gross´ study showed that sometimes timing, team and execution mattered more than the idea itself.

A good example is AirBnB, which was disregarded by many investors who thought that no one wanted to rent out space in their home to a stranger. However, one of the reasons AirBnB succeeded, aside from a good business model, a good idea and great execution, was great timing. The company launched during the height of the recession when people needed extra money; factors that helped them overcome objections to renting out their homes to strangers (Gross, 2015). (In the chapter “Ideas, Think Big!“, we look closer at an infographic of AirBnB´s travel from idea to a multi-billion company). 

Nowadays, technology changes so rapidly that what was a bad idea yesterday can become a great idea tomorrow without anyone noticing (Graham, 2012) (Christensen and Raynor, 2003). According to Moore’s law from around 1970, which has become a measurement of technology advancement, the overall processing power of affordable computers double every two years, meaning smaller and more capable computers. Today, however, most computer technicians claim that technology advance even more rapidly with CPU speeds double each year, a development that will only cease once transistors in a CPU can be created as small as atomic particles (Mooreslaw.org, n.d.).

Considering the above, founders will benefit from asking themselves questions like; What does new technology enable us to do which we previous could not? Why is this the perfect time for this idea and this company? What will the market look like in 10 years? Great ideas should also come with good answers (Altman, 2014). Free tools like Google Trends (Google Trends, 2016) can prove useful in this process with its ability to show how often a particular search term is entered relative to the total search volume in various languages across various regions of the world.

Because of the rapid advances in technology, it is perfectly fine to go after a small, fast growing market; in fact, customers in these markets (early adopters) are often desperate for innovation and will put up with faulty, iterative products (Altman, 2014) (Ries, 2011) (Blank, 2006). Tools like Google Trends (Google Trends, 2016) can help founders discover fast growing markets, and help predict markets that will likely arise in the future. 

 

The Top Startup Success Factors According to Gross

(Gross, 2015)

%

Timing

%

Team/Execution

%

The Idea

%

Business Model

Team Means the World

Co-Founders

Co-founders and their relationships are arguably among the most important success criteria of a startup (Åstebro and Bernhardt, 1999), (Mata, 1996) (Gross, 2015), and also one of the most common reasons startups fail (The Top 20 Reasons Startups Fail, 2014) (Altman, 2014). According to Suster, many founders have secret doubts about their co-founder(s); Are they working as much as I? Are they as committed as before? Do they still believe in the startup? If the VC finds out, would they lose interest in the next round? (Suster, 2012).

In many ways, we can compare picking a co-founder with finding the right person to marry, since co-founders are going to spend a tremendous amount of time together over a period of many years. Thus, the choice deserves some serious thought.

Nevertheless, according to Altman, Y Combinator often see first-time founders neglect this and treat choosing co-founders as less important than regular hiring, starting companies with acquaintances or even randomly (Altman, 2014). Although studies show that solo founders take 3.6x longer to reach scale stage than a founding team of two (Marmer et al., 2011), it might be better to be a single founder and spend more time than having a bad co-founder with daily operations becoming exhausting and the company ending in disaster.

According to Becker, we should distinguish between generic and specific human capital when evaluating potential co-founders. Generic human capital relates to the general knowledge obtained through education and non-industry-specific working experience, while specific human capital is industry-specific professional knowledge and managerial and entrepreneurial experience, applicable immediately to the newly created startups (Becker, 1975).

When studying 391 Italian startups operating in high-tech industries, Colombo et al. found that, during the first 12 months after incorporation, the specific part of human capital had a greater positive impact on initial company size than the generic part. Furthermore, the higher the specific human capital of founders, the more unlikely they will be to allow the new company to fail (Colombo, Delmastro and Grilli, 2004). This correlates with Åstebro and Bernhardt´s study “The winner’s curse of human capital”, which shows that both the survival and growth rate of startups relates positively to the specific human capital of founders (Åstebro and Bernhardt, 1999).

The above studies underline the importance of finding the right co-founders at an early stage. Sam Altmann follows up, stating that it is highly recommended to find a co-founder that possesses technical knowledge (Altman, 2014). In fact, studies have shown that balanced teams with one technical founder and one business founder raise 30 per cent more money, have 2.9x more user growth and are 19 per cent less likely to scale prematurely than unbalanced teams (Marmer et al., 2011).

Lindh and Ohlsson argue that personal characteristics, such as age, education, working experience, and financial conditions, play a vital role in shaping the decision to become an entrepreneur (Lindh and Ohlsson, 1996). Colombo et al. found variables reflecting individuals’ prior managerial and entrepreneurial experience to be most significant, together with founders’ predicted household income when establishing a successful founding team (Colombo, Delmastro and Grilli, 2004). While Evans and Jovanovic´s study “Estimated Model of Entrepreneurial Choice under Liquidity Constraints” found that entrepreneurial talent was “pre-determined”, i.e. successful founders know with certainty their entrepreneurial talent before starting a company (Evans and Jovanovic, 1989).

These findings indicate once again the importance of possessing specific human capital and the sense of security it can offer a founding team and correlate with research done by (Åstebro and Bernhardt, 1999), (Mata, 1996) and (Becker, 1975).

Furthermore, according to Lees´ study of U.S “Unicorns” co-founders with a history together have built the most successes (Lee, 2013). It is, therefore, suggested to start looking for potential, good-quality co-founders at one’s social circles at the university or workplace since this offers an opportunity to observe them over time (Altman, 2014).

The ideal number of co-founders might change from startup to startup. However, to be a single founder can be tough since that person has to do everything alone, with no sparring partner. According to Y Combinator, a total of two or three founders seems to work best in their experience, maybe four in rare cases. More than that is usually too much because that many voices drown each other out (Altman, 2014).

Y Combinator´s experience correlate well with Colombo et al.´s study of 391 Italian startups where they found the mean number of founders in successful startups was 2.35 (Colombo, Delmastro and Grilli, 2004).

Important When Searching For Co-Founders

Finding the right co-founders early increase chances of success (Åstebro and Bernhardt, 1999)

People with specific human capital statistically make the best co-founders (Becker, 1975)

Based on studies 2 or 3 co-founders seems to be ideal (Colombo, Delmastro and Grilli, 2004)

Founders with previous history build more successes (Lee, 2013)

Hiring

Gibrat’s law claims that companies’ growth rates are independent of their size (Gibrat, 1931 cited in Colombo, Delmastro and Grilli, 2004). However, studies relating to different countries and industries have shown that new smaller companies/startups exhibit significantly higher growth rates than their larger counterparts (Evans, 1987) (Dunne et al., 1988) (Falk, 2008).

According to Altmann, a startup should only hire employees when the founders can no longer physically manage the workload (Altman, 2014). Many startups use employee count as a measure of the company’s success and “coolness”, but as mentioned earlier, premature scaling creates a high burn rate, with organisational complexity and slow, bureaucratic decision-making, and amounts for 74 per cent of startup failure (Marmer et al., 2011). Startups are meant to be the antithesis of all this; agility and speed are the main advantages (Altman, 2014).

Nevertheless, at some point, every startup must hire in order to keep the company growing. However, keeping in mind that a startup is a small and inexperienced company, where many of the first hires receive stock equity as part of their agreements, founders must be extremely aware of hiring the right people in order to keep a positive momentum going and keep growing. Mediocre hires at an early stage can severely damage a company culture, drain resources and kill startups (Altman, 2014). We will discuss stock equity further in the chapter “Legal

First-time founders can underestimate how hard it is to attract the best people. No one has heard of the company before; they can not offer nice offices or a big paycheck (if one at all) (Silbermann, Collison and Collison, 2014). Since great hires often have many options, they often wait to observe the company trajectory. Therefore, it is not only important for a startup to have a compelling idea and a great elevator pitch for potential recruits founders might bump into, but also work hard on the culture within and atmosphere surrounding the startup (Silbermann, Collison and Collison, 2014).

In the early days of a startup, Altman argues, they should avoid having a remote team, because communication and speed outweigh everything, and video conferences do not work as well as meeting in person (Altman, 2014).

For most early startup hires, experience matter less than belief and skills (Altman, 2014), and the ideal hire would be a well-known ex-co-worker with some level of specific human capital (Becker, 1975) (Åstebro and Bernhardt, 1999).

When growing and facing lots of challenges, on the other hand, it is better to recruit people with both lots of experience and specific human capital (Altman, 2014)  (Becker, 1975) (Åstebro and Bernhardt, 1999).

According to the study Making of A Successful Entrepreneur: Anatomy of an Entrepreneur Part II, 73 per cent of the entrepreneurs stated that their professional networks were crucial to the success of their current businesses, while 62 per cent felt the same about their personal networks (Wadhwa et al., 2009). These statistics suggest that the best source of hires is personal referrals. In fact, at Facebook and Google, Human Resources utilise their employee’s networks by asking about every smart person they have ever met in order to maybe recruit them at a later stage (Altman, 2014).

When considering to hire Silbermann suggest to look for hardworking, creative and curious people, with high integrity and low ego (Silbermann, Collison and Collison, 2014) If a candidate seems promising it is recommended that, after an interview, the startup brings the candidate on for a trial project to be able to make better evaluation and hiring decisions. When doing so, Altman advises founders to ask themselves questions like: Is this person among the top five per cent they have ever worked with? Would they hire them again? What did the person specifically do? Can they communicate clearly? (Altman, 2014). Again, it is crucial to be aware of how fragile a small startup-environment is. 

A big part of a startup´s challenges with hiring lies in how they differentiate themselves to attract, engage and retain talent. How do the startup communicate the company´s higher purpose and are they able to build a culture of like-minded people (Silbermann, Collison and Collison, 2014). Hence, even though a startup may not be currently hiring, founders might be wise to keep track of unique talent since, at a later stage, it can make the process of recruiting the best people easier.

We will discuss how to retain talent with the use of vested equity in the chapter “Legal“.

Note: Since different countries have different laws and regulations regarding the protection of hires we will not go deeper into the dynamics of firing employees in this paper.

Four Things to Remember When Hiring

Hire only when absolutely necessary. Premature Scaling Amounts For 74% of Startup Failure (Marmer et al., 2011)

The first 5-10 employees establish a company´s culture (Silbermann, Collison and Collison, 2014) (Altman, 2014)

The best source of talent is personal referrals (Wadhwa et al., 2009)

Ex-co-workers with specific human capital are ideal hires (Becker, 1975)

Company Culture

The most valuable asset when starting a startup is the people working there (Lindh and Ohlsson, 1996) (Colombo, Delmastro and Grilli, 2004) (Åstebro and Bernhardt, 1999)  and (Mata, 1996). Furthermore, teamwork is instrumental in startup success (Gross, 2015) and the lack of it the fourth most common reason for startup failure (The Top 20 Reasons Startups Fail, 2014).

An important part of enabling people to do good work is by defining a company culture; a set of behaviours, values, reward systems, and rituals that make up the organisation (Bersin, 2015). However, since the first five to ten people in a group have a central part in establishing a culture it is crucial that they all express the same obsessive belief in the startup as the founders (Altman, 2014) (Silbermann, Collison and Collison, 2014). As Simon Sinek underlines in his book, Start with Why: How Great Leaders Inspire Everyone to Take Action, “If you hire someone just because they can do a job, they´ll work for your money. But if you hire people who believe what you believe, they´ll work for you with blood and sweat and tears” (Sinek, 2011).

The main goals in creating a strong company culture are to increase efficiency and collaboration, reduce turnover and attract new talent. Bruce Tuckman´s Team Development model from 1965 (Tuckman, 1965) (pictured to the right) explains the four stages of group development, and how these stages effect a group´s state and efficiency. Following Tuckman´s model we can see how a team develops maturity and ability, establishes relationships, and how this can enable a leader to move from a directing style to becoming a part of a group of highly functional and independent individuals performing together. Such a dynamic is invaluable in a startup, where everyone has to solve differing problems on a daily basis. 

Management guru and head of the CEO Institute of Yale School of Management, Jeff Sonnenfeld, urges companies to create and encourage a culture of openness and welcome dissent, calling internal constructive critics a startup’s best friend (Sonnenfeld cited in Wadhwa, 2010). He is followed by Almeida and Soares, who state that knowledge sharing and trust are cornerstones in both group and culture development and recognised as one of the most important factors to support organisational learning (Almeida and Soares, 2014). Several of the most popular companies in today’s world, like Apple and Google, have invested heavily in company culture, and the latter is frequently ranked as one of the ‘coolest’ places to work.

What is worth noting for founders, is that 95 per cent of job applicants believe culture is more important than compensation, and the opportunity for personal development was the number-one reason millennials chose their current position (Bersin, 2015). Furthermore, once a good culture is established and communicated, it becomes a valuable tool to attract and screen talent. Based on the above, founders would do well to devote considerable attention to company culture.

Great Execution is Vital

“Great execution is at least 10x more important and 100x harder than a good idea.”

(Altman, 2014)

The image of the visionary entrepreneur who comes up with a unique idea that changes the world is deeply embedded in modern business culture. The importance of execution, however, has not received the same attention.

There is of course no either-or choice between a good idea or great execution, as discussed in the chapter, Be Aware of Timing. Still, research presented in the book 10 Rules for Strategic Innovatorsshows that most companies fail at innovation in the area of execution, not idea generation (Govindarajan and Trimble, 2005).

In his book, The Four Steps to the EpiphanySteve Blank offers an insight worth noticing: Startups that fail do so, not because they lack a product, but for lack of customers and a proven financial model. According to Blank, 9 out of 10 startups fail due to having a product development model approach, instead of a customer development model approach. The first model only works when launching a new product into an established, well-defined market where the competition is understood, and the customers are known. In reality, he says, most startups do not fit these criteria (Blank, 2006).

Since startups often create something new under conditions of extreme uncertainty (Ries, 2011), through disruption of markets and by utilising new technology (Graham, 2012), they must depend on learning about their customers and markets as they go along (Ries, 2011) (Blank, 2006). In this case, a customer development model proves useful with its focus on understanding customer problems and needs, developing a replicable sales model, creating and driving end user demand, and transitioning the startup from learning and discovery to a viable business (Blank, 2006).
Because startups depend on rapid feedback (Ries, 2011) (Blank, 2006) the traditional development approach called the linear waterfall approach (Royce, 1970) (pictured below), also face problems since it does not adapt easily to new technologies, changes to market or business goals as long as they are not incorporated from the start. And because of the time a typical waterfall cycle takes (six moths), a product or service might already be outdated by the time it reaches market (Fisher, 2015).
What seems to be a better fit for modern startups are Agile frameworks. Agile adopts an empirical approach, i.e. hypothesis-driven, verifiable using observation or experiment and guided by practical experience rather than theory. As a result of the methodology´s focus on continuous and numerous iterations, Agile makes it easier to address unpredicted changes (Beck et al., 2001) (Bowes, 2014) (Pope-Ruark, 2014).

Minimum Viable Product (MVP)

An Agile methodology underlines the importance of learning by doing when dealing with unpredictable problems, and how multiple iterations almost always beat the initial idea.

A vital part of lean startup methodology is the Build-Measure-Learn feedback loop (Ries, 2011) – an Agile approach to the creation and development of products and services through something called a Minimum Viable Product (MVP).

An MVP is not about creating minimal and mediocre products, but a way to gather research while spending a minimal amount of time and resources (Ries, 2011) (Blank, 2006). An MVP enables users to test a minimum of features which communicate the overall product vision while the developers continuously improve the product based on user feedback. “Think big. Start small. Scale Fast” (Ries, 2011).

In the term MVP, the word “Product” can be misleading. MVP is not a one-time thing, but a strategy whereby we release a series of MVPs based on an overall product vision. While a traditional release early, release often mantra can lead a startup running around in circles because of the lack of long-term vision and constructive feedback, the aim of an MVP is that by the time a product or service is ready to be distributed widely, it will already have established a customer base.

However, for an MVP strategy to work “founders need to get out of the building” argues Steve Blank and Bob Dorf in their book, The Startup Owner’s Manual: The step-by-step guide for building a great company. There, they must “ask customers if their hypotheses are correct, and quickly change those that are wrong instead of assuming they know what features to build” (Blank and Dorf, 2012).

AARRR! Startup Metrics for Pirates

The process of developing, validating and refining continues after the release of an MVP (Ries, 2011). At this stage, Dave McClure´s set of metrics called Startup Metrics for Pirates: AARRR! (Acquisition, Activation, Retention, Referral, Revenue), can be helpful (McClure, 2009).

The five metrics represent customers’ five typical online behaviour, and by understanding and measuring them, we can see where we loose users. Furthermore, by optimising all five metrics with the help of free tools like Google Analytics (Google Analytics, 2016) e.g., we are more likely to create a successful startup.

Dropbox Launched With an MVP

Video submitted to Hacker News

Co-founder Drew Houston submitted a video to Hacker News of himself demonstrating a personal MVP of Dropbox, 18 months before public launch (Houston, 2007).

Landing Page Beta Signup

24 hours after launching the MVP video, the waiting list of early adopters wanting to become beta testers jumped from 5.000 to 75.000 people
v

High-Quality Feedback

Received high-quality feedback from potential users without submitting actual code which resulted in core features and a freemium sales strategy

Enabled Growth

Went from 100.000 to over 4 million users in less than 15 months after public launch, with more than 2,8 million direct referral invites

Findings About Agile

In 2009, Peter Skillman designed the Marshmallow Challenge to test a team’s ability to collaborate very quickly e.i. Agile product development. He went on to test for more than five years and interestingly discovered that graduates and CEO´s turned out to be the worst of this challenge (Skillman, 2014) (Wujec, 2010).

Skillman´s research becomes increasingly interesting knowing that 92 per cent of U.S.-born tech founders has at least a bachelor degree (Wadhwa, Freeman and Rissing, 2008) and no marked need stands for 42 per cent of startup failure (The Top 20 Reasons Startups Fail, 2014). These numbers indicate that graduates might struggle to adapt to an Agile framework, making execution harder and taking longer time. It might also suggest that people with an academic background are too confident in their judgement to properly test their hypotheses. 

These findings correlate with research done by Steve Blank and Bob Dorf, discussed in their book, The Startup Owner’s Manual: The step-by-step guide for building a great company (Blank and Dorf, 2012). (Image source: earthrangers.com, 2014).

Disruptive Innovation

In his book, The Innovators Solution, Clayton M. Christensen presents a diagram of what he calls disruptive innovation and explains why it helps companies develop better products and services (Christensen and Raynor, 2003).

As previously discussed startups often succeed through the disruption of markets and by utilising new technology (Graham, 2012). By understanding the concept of disruptive innovation and its impact, founders might find it easier to understand which technology to use, why and refine the use of the chosen technology. 

Performance,

The blue trajectory represents the performance of a product or service over time. According to Christensen, innovating companies provide a trajectory of improvement in every market; some incremental (minor), others, dramatic breakthrough improvements. Over time, Christensen states, the performance of any product or service will increase due to these innovations.

Customer ability,

The red trajectory represents customers’ ability to use improvements, i.e. the performance of a product or service will often surpass and continue to develop beyond what the customers need or can even use. According to Christensen: ‘The trajectory of technological progress that innovating companies provide almost always outstrips the ability of customers to use the progress’. In the early days of personal computers, users often had to stop typing while the computers’ processor caught up because the product did not meet customer needs. Today, we usually only use about 15 per cent of computers’ capacity.

Disruptive innovation,

The green trajectory represents disruptive innovation, transforming a product or service from being complicated and expensive to more affordable and accessible, enabling new and bigger customer markets. However, according to Christensen and Raynor, the aim of disruptive innovation is not to improve on products or services used by current customers, but rather to target an entirely new customer base.

The Rise and Fall of Palm,

Two Examples of Disruptive Innovation

In 1996, Donna Dubinsky and her team founded Palm Computing, the pioneer in Personal Digital Assistants. Before Palm, there was no such thing as a Personal Digital Assistant (PDA) market (Apple’s Newton had come and gone). As a consequence, there was no latent demand from end users, since no one knew what a PDA could do.

Because of new technology and the right timing, Palm Computing was able to build and sell a product (the Palm) that allowed its customers to do something they previously could not. In essence, the Palm was a result of disruptive innovation, which created a new market and became a success (Blank, 2010). (Image source: The Palm; Novotny, 2012).

However, the Palm Pre should have been the smartphone. It was in a position to out-compete the bulkier, less intuitive models from Nokia and Blackberry at the time, but failed to acknowledge the threat from tech titans Apple and Google, which saw a market opportunity and decided to release their smartphones based on iOS (2007) and Android (2008).

When the Palm Pre launched in 2009, the iPhone and Android phones were already on the market and rapidly ate up market shares, which pushed Palm to #3 and ultimately, led to the company’s sale to Hewlett-Packard (Altman, 2014). In this case, Palm not only came late to market but also failed to continue its disruptive innovation. (Image source: The Palm Pre; GSMARENA, 2016).

According to Clayton Christensen´s book, The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change), big businesses are usually excellent at sustaining innovation but often fail at disruptive innovation (Christensen, 2016).

An essential lesson from the Palm case is that one disruptive innovation is not enough, even when it creates a new market. To defend a position as market leader a company needs to continue disruptive innovation.

Ideas, Think Big!

As mentioned in the chapter “Why St@rtup?“, Dustin Moskovitz, co-founder of Facebook, Asana and Good Ventures, claims that there are only two good reasons to start a startup: a team whose area of expertise makes them best suited to tackle a particular problem, or an idea so important that it will impact the world for the better (Moskovitz, 2014).

Even though Gross´ study showed that the idea only accounted for 28 per cent of startup successes, an excellent idea is still necessary (Gross, 2015).

According to Y Combinator, they see a trend that many people seem to be under the impression that they are supposed to spend minimal time on the idea, without questioning whether it is useful or viable. Hence, founders rush into starting the startup, betting on pivoting as they go along – the more pivots, the better. 

Although ideas evolve in totally unexpected ways and can become pivots, Altman states, an original bad idea is still bad, and even great execution of a suboptimal idea will not save a company in the long run (Altman, 2014).

In fact, in Aileen Lees´s study of U.S. “Unicorns”, the “big pivot” (i.e. starting with a different initial product) proved to be an outlier. Instead, successful pivots are almost always based on ideas that the founders themselves originally wanted (Lee, 2013). An example of this is AirBnB´s first pitch deck (Shontell, n.d.) and their journey from idea to a multi-billion company illustrated in the infographic below (Shontell, n.d.).

According to the report, The Top 20 Reasons Startup Fails, 42 per cent of startup failures result from no marked need (insufficient market research e.g.), making it the number one reason to fail next to premature scaling (Marmer et al., 2011). On the other hand, only 7 per cent fail due to not pivoting quickly enough from a bad product, making it the twentieth and last reason.

These figures correlate with both Graham´s (Graham, 2012) and Altman´s statements (Altman, 2014), as well as the research done by Gross (2015) and Lee (2013). Furthermore, they seem to indicate that most startup failures comes not the lack of pivoting an idea but rather problems to create a viable and valuable startup idea in the first place.

A contributing factor to the pivot happiness may be Eric Ries and his Lean Startup movement, arguing for the use of MVP´s. However, as discussed in the chapter “Great Execution is Vital“, the point of an MVP is not to neglect the original idea or create mediocre products, but to test a minimum of features which communicate the overall product vision (Ries, 2011) (Blank, 2006).

Start With Why

In his book, Start with Why: How Great Leaders Inspire Everyone to Take Action, Simon Sinek presents something he calls the Golden Circle, arguing how companies with a clear purpose and mission (WHY) create guidelines enabling them to create better products and services for their customers (HOW and WHAT) (Sinek, 2011). 

Sinek´s arguments correlate with a recent survey from Harvard Business Review Analytics and professional services firm EY Beacon Institute, declaring “companies able to harness the power of purpose to drive performance and profitability enjoy a distinct competitive advantage” (The Business Case For Purpose, 2015). Older studies presented in the book, Built to Lastfound that between 1926 and 1990 those companies guided by a purpose beyond making money returned six times more to shareholders than pure profit-driven rivals (Collins and Porras, 1994) – further reinforcing the impression of the importance of mission-driven business.

A closer look at some of the biggest startup successes during the past 30 years would seem to indicate that companies with a clear mission experience greater growth than those without.

Apple had a mission to create an intuitive and easy to use personal computer for everyone. To this day the company stays true to its mission to focus on usability and design and has become one of the world’s most valuable companies.

Google started with the mission to organise information and make it universally accessible and useful. While the company has since grown significantly and now offers a range of products, their mission remains accessibility and usability.

IKEA´s mission was to make everyday life better for their customers by finding deals all over the world and buying in bulk, enabling people access to furniture they could otherwise not afford in their self-service warehouse.

How Our Brain Works

In his book, BrainfluenceRoger Dooley explains that 95 per cent of our decision-making is not affected by conscious, rational thinking, but instead motivated primarily by emotions and our ability to trust (Dooley, 2011). This correlates with both the survey from Harvard Business Review Analytics and professional services firm EY Beacon Institute as well as Sinek´s Golden Circle (Sinek, 2011).

The reason for our behaviour, according to Dooley and Sinek, is how our brain is constructed. The neocortex is responsible for rational and analytical thought, as well as language. It allows us to sift through vast amounts of facts and figures but does not drive our behaviour. That is the domain of the limbic brain, which governs human behaviour and feelings, such as trust and loyalty, as well as decision making. In consequence, when choosing between products with similar features and benefits, we have an inbuilt tendency to go for our emotional ‘gut decisions’ (Dooley, 2011). Based on this, the neocortex corresponds with the WHAT level of the Golden Circle while the limbic brain corresponds with the HOW and WHY levels (Sinek, 2011).

Although disputed, Dooley´s and Sinek´s research might make founders want to consider creating products/services that ‘speak to the heart instead of the brain’, i.e. create something with additional value above the purely practical. Doing so could give them a competitive advantage.

The Value Proposition Canvas (VPC)

In order to better speak to our limbic brain and give people a “WHY”, free tools like The Value Proposition Canvas (VPC), developed by Strategyzer, is useful. It helps us define our target groups´ trigger points and can help to design and create better products (Businessmodelgeneration.com, 2016).

As opposed to The Business Model Canvas, a tool designed to get an on-page overview of all aspects of a business, The Value Proposition Canvas, focus only on how a company/product/service create value for its customers based on knowledge of their actual needs and gains. It can be helpful when defining what makes a company different; Why “the world need it” or “the world needs you” (Moskovitz, 2014) (Businessmodelgeneration.com, 2016).

Things to Remember When Using It

Separate the building blocks: The ‘Customer Profile’ should only contain things we observe about a customer segment. The ‘Value Map’ includes the things we design into our value proposition to address our observations.

Do not mix several customer segments into one canvas: Each customer segment has different jobs, pains, and gains. Therefore, we should work through various ‘Customer Profiles’ on different Canvases.

Do not create ‘Customer Profiles’ based on the value proposition: Doing so fail to identify the customer segments´ real needs and motivations.

Look beyond the obvious functional jobs: As discussed, social or emotional jobs are usually more deeply felt by customers and the gains more sought after.

Focus on the customer´s primary pain and gain: Trying to fix everything at once quickly leads to an unfocused and mediocre result and unhappy customers.

(Garner, 2015) (Image source: indruc.com, 2016)

Business Model & Business Plan

According to the study Making of A Successful Entrepreneur: Anatomy of an Entrepreneur Part II, 89 per cent of founders see their lack of business management skills, and 83 per cent their lack of industry and market knowledge, as barriers to starting a startup (Wadhwa et al., 2009).

The U.S. Small Business Administration refers to the business model as a company’s foundation and the business plan as a company’s structure (The U.S. Small Business Administration cited in Bolden-Barrett, 2016). Although sometimes confused with the business plan, the business model is the original idea and a general description of how it functions, whereas the purpose of the business plan is to verify whether or not a business has the potential to make a profit, as well as to clarify how it will evolve, adapt and grow over time (Burns-Millyard, 2016).

Startups differ from “regular” businesses in so far as they might initially get away with not making money, or even have a business plan, as long as they experience hyper-growth. In fact, continuing research at Babson College, regarded as having one of the top entrepreneurship programs in the U.S., finds no statistical correlation between a startup’s ultimate revenue or net income and the supposedly requisite written business plan. Furthermore, extremely successful entrepreneurs like Steve Jobs, Bill Gates and Michael Dell did not have business plans when they started on ventures that changed the world (Lister, 2011).

“Super-Unicorn” Facebook is a more recent example. Six years after its public launch in 2006, the company reported total revenues of $1.26 billion with a $59 million loss. Facebook started without a business plan and focused solely on gaining traffic (iterating its business model several times on the way) (Berry, 2012). It only truly started turning its billion-plus users into a viable business in 2012 by launching a dozen new money-making initiatives. However, Facebook still experienced growth and had a 36 per cent revenue increase over the last year. By 2012, the company seemed to have figured out their business plan with $1.09 billion of total revenues coming from advertising (Greenfield, 2012).

In his article; The Business Model for Disruption, business planner and angel investor Tim Berry explains that it is difficult to disrupt, make money and grow at the same time, and use “Unicorn” Twitter as an example. In 2012, Twitter was valued at $9.8 billion. Not for the revenue generated, and the company found it hard to come up with a working business plan, but as a result of the power in traffic, influence and potential future revenue (Berry, 2012). This correlates with Gross´ study showing that the business model only accounted for 24 per cent of startup successes (Gross, 2015).

Although writing down statistics, facts and figures in a detailed business plan over 15-100 pages traditionally have increased chances of attracting investors to provide the capital needed for getting started (Burns-Millyard, 2016), research suggests that it might not be as relevant to startups. Small-business investor and veteran entrepreneur Kate Lister states that during her 18 years as a banker and financing consultant, she only saw one single business plan, which was even out of date. Nor did any lenders require one, during her two decades as a borrower. What investors want, she says, is cash-flow projections and no venture capitalist (VC) or private investor is going to walk away from a spectacular business concept and the chance to turn it into a success, just because there is no explicit business plan (Lister, 2011).

Eric Ries, Entrepreneur and author of The Lean Startup, advocates that startups should focus on getting actual answers early in the process through testing, validation through feedback and adjusting the business model and plan accordingly, rather than wasting time creating elaborate business plans based on assumptions (Ries, 2011). Julian E. Lange, a co-author of the Babson study, seems to agree, stating: “Founders’ time would be better spent out on the street, learning from potential customers” (Lange cited in Lister, 2011).

As the Apple, DellTwitter and Facebook examples demonstrate, there is enormous potential power in numbers. To achieve hyper-growth  unconstrained by geography disruptive startups often initially offer their services for free to stimulate buzz, excitement and traffic, because charging users could slow traffic growth. In this phase, startups usually spend investors’ funds until they figure out how to generate revenue on their own. Founders, therefore, might be wise to focus on refining the idea, execution and pitch deck in order to attract users and investors, to gain traffic and user growth.

When learning and working out a business model, strategic management and entrepreneurial tools like The Business Model Canvas (pictured below), designed by Alexander Osterwalder (Osterwalder, 2004), proves useful in describing, designing, challenging and pivoting a startup`s business model by providing a clear one-page overview of key partners, activities, resources, value propositions, customer relationships, segments and user channels, as well as cost and revenue structures (Businessmodelgeneration.com, 2016).

For a more visual explanation of The Business Model Canvas and its functions, watch this explanatory two-minute video made by Strategyzer (Strategyzer, 2011).

In his book, Running Lean: Iterate from Plan A to a Plan That Works, Ash Maurya initially leaves the unfair advantage box unchecked, stating that we can only truly test it in the face of competition. Until a startup demonstrates product/market fit, their product or service will most likely not attract much competition. Maurya further offers a risk point of view at the Business Model Canvas, separating it into three parts (Maurya, 2012).

Since startups are high-risk ventures looking at them from a risk perspective can not just prevent failure from the lack of market need as discussed by (The Top 20 Reasons Startups Fail, 2014), but also develop better product and services as discussed by (Ries, 2011) (Blank, 2006) and (Blank and Dorf, 2012).

Product risk,

Step 1: Is the problem worth solving?
Step 2: Define the minimum viable product (MVP)
Step 3: Validate the MVP at a small scale, and demonstrate the unique value proposition (UVP)
Step 4: Verify the MVP at a large scale

Customer risk,

Step 1: Identify who has the problem the product or service is trying to solve
Step 2: Narrow down to early adopters that want the product or service right now
Step 3: Start with outbound channels (one-way communication), distributed as widely as possible to a vast and diverse audience
Step 4: Start building and developing inbound channels as soon as possible (two-way communication with individual users)

Market risk,

Step 1: Identify competition, and pick price for the solution
Step 2: Test pricing based on what people say (verbal commitment)
Step 3: Test pricing based on what people do (action commitment)
Step 4: Optimise the cost structure to make the business model work

“I write because I don´t know what I think until I read what I say.”

Flannery O’Connor

Although a traditional business plan might be less relevant to early startups, founders will need to visualise their thoughts in the form of a pitch deck to better communicate their idea and attract funding. A pitch deck is not a detailed plan of growth, but a brief introduction to a business and its potential (i.e. financial) forecasts, competitors, and market research. It focuses mostly on the idea, the problem to be solved and how the startup team plan to make it a reality. According to BaseTemplates´ ebookThe Pitch Deck, a pitch deck focuses on the possibilities, a business plan on the details of a business (Basetemplates.com, n.d.).

Following Gwen Moran, co-author of The Complete Idiot’s Guide to Business Plans Plus, what is most relevant to investors are concise answers to the following five questions (Moran and Johnson, 2011).

1, How to win market share?
Define target customers and how to sell and distribute to those buyers. How will the startup do this better than today’s competition?

2, Who will run the company?
Investors want a team of smart people. Highlight previous experience and success stories of key employees, and clearly explain the role of each person.

3, How much money does the startup need now?
Don´t underestimate this figure. Be sure to allot enough money for salaries, office space etc. for the first year or two until cash flow stabilises and the business becomes profitable.

4, How much money is the startup expected to make, and when?
Be conservative when estimating future revenue. Overly optimistic revenue expectations is a quick way to run into money trouble later on.

5, Why is the business idea a winner?
A business plan should reinforce the strengths of the business, as well as explain how to address and overcome potential threats.

 

Trademarking

Note: The information in the following chapter is based on English and American law. It may or may not apply in other countries. One should always research domestic laws and/or consult with legal expertise before taking action.

Per Mollerup, the founder of Designlab, writes in his PhD thesis (book), Marks of excellencethat trademarks or devices with similar function have existed for at least 5000 years, and were used to state identification in three ways: social identity (who is this, who says that), ownership (who owns this), and origin (who made this). According to Mollerup, a farmer may mark his cattle to protect them from theft, a potter may mark his bowl out of pride, and an emperor may use his mark instead of a real signature to compensate for illiteracy; e.g. the Roman emperor Justin I (AD 450-527) could neither read or write (Mollerup, 1997).

Too many startups neglect the many good reasons to consider trademarking from the start. In law, a trademark (TM) denotes the protection of a brand, distinguishing a company, product or service from others. A trademark usually consists of one or more words or a logo, but could also be shapes and colours. When officially registered, it protects the owner against unauthorised use of the trademark or other marks misleadingly similar, within specified fields of activity (classes). Such similarity could be phonetic, visual or conceptual (London IP, 2016).

If a startup chooses a name or logo too similar to a registered trademark, it might be unknowingly infringing someone else’s intellectual property (IP), and not only have to stop using the name or logo but even be subject to lawsuits. If the startup has already made itself known to its customers and public using these elements, having to change them later may present serious problems. As a startup´s domain name normally is the same as the company name, and a strong web presence plays a critical role in a startup’s overall advertising strategy, it is essential to decide on a name and acquire domain names in conjunction with trademark clearance as discussed by (Jarvis et al., 2015).

A startup that has failed to trademark its brands, may not be able to prevent competitors from using the same or similar brands at a later stage (London IP, 2011). It is important to be aware of this, as a trademark in itself can become a valuable asset – e.g. the trademark Coca-Cola® is estimated to have a value of more than 70 billion dollars (London IP, 2016). Registering its trademark, on the other hand, can help communicate its intention of building a reliable company to its ecosystem of customers, investors, and partner companies (Ismail, 2013). Some companies use the ® symbol without bothering to actually register. However, this not only provides no legal protection but is, in fact, a criminal offence.

A common misunderstanding is that registering a company at Companies House (UK) provides the owner with trademark rights to that name (In the U.S, incorporating a company is regulated by laws that vary by state). However, an application for protection must be submitted to the right authorities and may be refused. The most common objection to an application is a lack of distinctiveness. For a brand to qualify for trademark protection, it should be distinctive for the brand covered by the application, which is split up into specified ‘classes’ under the Nice Classification.

Within two months of a trademark application being published, anyone can file a notice of intended opposition, i.e. claim the rights to the trademark in question. In such cases, a startup should probably seek professional advice. However, if granted, and the startup then deciding to apply for protection abroad, it can have the foreign rights backdated to match the original rights, provided that the applications are submitted within six months of the initial request (London IP, 2011).

Trademark registrations are territorial rights, i.e. they must be registered in each country in which one wants protection. An exception is ‘well-known marks’, which can be enforced in a country even if not registered there.

In the UK, after registration, trademarks must be renewed every ten years (London IP, 2016). In the U.S. however, it is a bit more complicated. When obtained, trademarks rights must be renewed between the fifth and sixth year after trademark rights have been initially given, then again between the ninth and tenth year, after that, every following decade (Uspto.gov, 2016).

When applying for trademarks, legal assistance is recommended. However, it is possible to do it alone as long as one gets the three main points below right.

1,

Perform a trademark clearance search to make sure that the brand does not infringe existing intellectual property. Furthermore, make sure the brand is precisely as required, as it can’t be changed once the application is submitted. If the brand consists of one or more words, it is important to write them in uppercase in the application, as that will cover any later style of writing.

2,

Make sure to specify all (!) classes in which the startup wants to protect their brand, as the specification can’t be broadened after submitting the application. There are several guides to trademark classes online.

3,

Get the name and address of the applicant right. Although this may seem obvious, and can be corrected after submitting the application, according to the Pareto Principle, all time saved is valuable in a startup phase (Lavinsky, 2014). A trademark can be registered by one of the founders, or by the startup if it is a legal entity (i.e. LTD or INC).

Copyright

As well as by trademarking, intellectual property (IP) is protected by copyright laws. While details and length of copyright law vary between countries, the Berne Convention is an agreement signed by 164 nation states, laying down a common framework that guarantees creators exclusive rights to their original work, defined as ‘every production in the literary, scientific and artistic domain, whatever the mode or form of its expression’ across all signatories of the Convention (Article 2(1) of the Convention) (Wipo.int, n.d.). According to the Indian Copyright Act, computer software and software programs are considered as literary works and can be copyrighted under the Act (Indian Copyright Act, 1957).

Exclusive rights are defined as the right to translate, make adaptations and arrangements, perform in public, recite in public, communicate to the public, broadcast, make reproductions, use the work as a basis for an audiovisual work and moral rights. This means that none of these actions can be carried out without permission (Wipo.int, n.d.). The term moral rights, in this case, means the right to claim authorship and to object to any treatment of the work which would be ‘prejudicial to his honour or reputation’ (The UK Copyright Service, 2004).

However, according to national laws of fair use, using quotations or excerpts may be legal even without authorisation, provided that the work is published, the use is deemed acceptable under the terms of fair dealing, the quoted material is justified (i.e. no more than necessary is included) and the source of the quoted material is mentioned, as well as the name of the author. These exceptions are typically made for the purpose of news reporting, incidental inclusion, and limited private and educational use (The UK Copyright Service, 2004).

Contrary to trademarking, copyright protection begins the minute the work is created. However, legal registration for copyright protection (a copyright certificate) is not automatic. Although filing for copyright protection is not a mandatory procedure for startups, it can be helpful, as it makes it easier to get a preliminary injunction from the court in cases of copyright infringement. A copyright registration serves as a prima facie evidence and will make potential lawsuits stronger, as well as making it easier to license and assign the rights to others (YourStory.com, 2014).

As the logo, website, interface and services/merchandise constitute the very identity of many startups, founders should ask themselves if these elements are at risk of copyright infringement (i.e. that others might copy their unique style). In cases where a startup is not sure of what product categories it aims to target, a solution could be to first make a copyright registration of the logo and then trademark it under the specific classifications when these are determined later.

According to the Berne Convention, copyright protection lasts for 50 years the from the author´s death (Post Mortem Auctoris). In the case of anonymous and pseudonymous publications, the work is protected for 50 years from the year it was first published. For photography, cinematography, or sound recordings, the protection lasts 50 years from the year it was first published (Wipo.int, n.d.). However, national copyright laws among signatories of the Berne Convention can offer extra protection. In the EU, copyright protection was increased to 70 years in 1993, in addition to the already perpetual moral rights applying in countries like France, Spain, the Czech Republic, Italy, the Scandinavian countries etc. (Angelopoulos and Jasserand, 2011).

Equity Allocation & Vesting

Equity Allocation means how many shares each founder gets to buy from the company. According to partner and CFO at Y Combinator, Kirsty Nathoo, this subject is paramount when two or more co-founders start a startup. Nathoo recommends that the ‘stock purchase engagement’ should be in written form and cover what the parties will pay for their shares (e.g. a cash payment, contributing IP, inventions or coding), and also secure that the startup owns everything produced by its founders and employees. Verbal agreements tend to be harder to prove, and the relationship between the founders could change over time (Nathoo and Levy, 2014). 

An important startup success criterion is that all co-founders are equally dedicated (Åstebro and Bernhardt, 1999) (Jovanovic, 1982). The General Counsel at Y Combinator, Carolynn Levy, recommends that the founding team allocate shares more or less equally among themselves. According to Levy, none of the top YC companies has a radically disproportionate equity split, and it is not significant who thought of the idea, did the coding, built the MVP etc., since the whole team is necessary to achieve great execution (Nathoo and Levy, 2014).

However, a nine-year study published by Harvard Business Review of the equity splits adopted by more than 3,700 founders in 1,300+ startups in the U.S. and Canada, shows that an uneven equity split reflecting differences among co-founders might be better. According to the study, founders who just split the equity equally at an early stage will face much uncertainty later regarding future roles within the team and each co-founder’s commitment over time – particularly where co-founders have never worked together before (Wasserman and Hellmann, 2016). These findings seem to correlate well with the points raised by Mark Suster in his blog post; Entrepreneurshit (Suster, 2012).

In fact, according to Wasserman and Hellmann, companies with equal splits have more difficulty raising external finance, especially venture capital, because an equal split may send worrisome signals about the team’s ability to negotiate with others and to deal with difficult issues themselves. Based on their findings, Wasserman and Hellmann argue that startups might benefit from waiting until they get to know each other and then divide equity trough dialogue that takes into account each founder’s past contributions, outside opportunities, preferences, and anticipated future contributions (Wasserman and Hellmann, 2016).

Vesting: According to the U.S. Internal Revenue Service (IRS), the shares allocated among the founders (or employees) should be vested: If a co-founder or employee leaves before the vesting period is over, the startup has the right to buy back unvested shares for the same share price that he or she paid on acquiring them (U.S. IRS cited in Nathoo and Levy, 2014). The standard vesting period is four years with a one-year cliff; i.e. after one year, a founder/employee fully owns 25 percent of his shares, the remaining shares vesting monthly over the following three years (Bhatti, 2011).

The rationale for vesting is to give founders and employees an incentive to stay and contribute to the growth of the startup, by being entitled to a potential future value. Someone with a significant part of the equity ownership leaving the company at an early stage can severely damage the motivation of the people left behind. The same thing applies to solo founders, to set an example of commitment for their employees. Furthermore, investors want to see people incentivized to stay on at the startup for a long time and might not invest money in a company where founders and employees with shares can quit whenever they feel like it and still retain significant equity ownership (Nathoo and Levy, 2014).

Note: It is important to be aware of that the vesting of shares can have a significant impact on both personal and company taxes. Therefore, it is paramount that both founders and employees research domestic tax laws and if possible obtain legal advice before signing any contracts to protect both themselves and the company (Tremaine, 2010) (Global Rewards Update: United Kingdom – taxation of restricted shares for internationally mobile employees, 2014).

Funding

According to Åstebro and Bernhardt, the amount of initial invested capital in a company increases with the level of human capital in the founding team (Åstebro and Bernhardt, 1999). Furthermore, as discussed by Colombo et al., people with larger predicted household income are found to start larger companies, indicating that the relaxation of financial constraints is an indirect positive effect of human capital (Colombo, Delmastro and Grilli, 2004).

Nevertheless, according to studies, 91 per cent of founders find fundraising challenging (Wadhwa et al., 2009). Traditionally, many entrepreneurs and CEOs have tried raising money based on company valuation first, figuring out a business model later (Daisyme, 2016). According to the founder of Target Business Development, Guy Horesh, investors consider valuation significant because it indicates founders’ understanding of their business and industry and eventually determines the stakes involved (Horesh, 2016). 

As discussed in the chapter “Business Model“, studies show that the lack of an initial business model or business plan has little to no impact on a startup´s ultimate revenue or net income (Lister, 2011) (Gross, 2015) as long as they experience hyper-growth (Altman, 2014) (Greenfield, 2012) (Berry, 2012). However, founders should be aware that investors often end up with a lot of influence and might focus on short-term gains and profits rather than on the company itself (Wadhwa, 2010) (Beer, 2009).

As a consequence, many founders today choose to neither look for nor accept early funding from traditional investors, because it might conflict with their ‘world-changing mission’, focusing on building value, not valuation (Daisyme, 2016). However, at some point, every startup will need capital to keep the wheel spinning. Unless the entrepreneurs have the means to self-fund their business, they will have to look for fundraising alternatives.

U.S. Congressman Patrick McHenry recently stated that “Despite the headlines from Silicon Valley, the truth is the vast majority of early-stage companies are not securing venture capital” (McHenry, 2016). McHenry´s statement correlates with the study Making of A Successful Entrepreneur: Anatomy of an Entrepreneur Part II, stating that only 11 per cent of first-time founders receives venture capital (just 9 per cent of female founders (Raina, 2016)), and only 9 per cent receive angel investments (Wadhwa et al., 2009). 

As the number of startups increases so does the competition to get funded. Research shows that many startups fail to do enough market, user and product research to come up with an idea that convinces investors. No market need and running out of cash are two of three main reasons startups fail with 42 per cent and 29 percent respectively (Ries, 2011) (Blank, 2006) (Blank and Dorf, 2012) (The Top 20 Reasons Startups Fail, 2014). Investors also sometimes miss seeing the potential in a venture (AirBnB) (Gross, 2015). Furthermore, many founders are neither good speakers nor good in businesswhich can make it difficult to sell an idea. However, as discussed in the chapter “Team Means the World“, finding a co-founder with complementary specific human capital (that can handle the business side) increase chances of success (Gross, 2015) (Åstebro and Bernhardt, 1999) (Becker, 1975) (Mata, 1996).

Before looking for funding, entrepreneurs must estimate how much money they actually need and consider the possibilities of reducing their needs, bootstrapping and outsourcing work. When estimating, Jayson DeMers, the founder and CEO of AudienceBloom, recommends that founders consider the following aspects (DeMers, 2016):

  • Licenses and permits
  • Supplies
  • Equipment
  • Office space
  • Associations
  • Operating expenses
  • Legal fees
  • Employees and contractors

Once a clear perception of the amount of capital needed is reached and a pitch deck is prepared, as discussed in the chapter “Business Model“, it is time to look at fundraising possibilities. In recent years, startup fundraising has changed. As a result of founders having access to more ways to get funded than before traditional bank loans have become almost negligible, and the focus on connecting with venture capitalists and angel investors might soon follow (Daisyme, 2016).

Today, we in practice have the following seven alternatives to receive funding:

Angel investors: Angel investors is wealthy individuals that invest in small startups or entrepreneurs. The capital provided can be both a one-time investment to help the business propel or an ongoing injection of money to support the company through its difficult early stages. Since angel investors tend to focus more on helping startups take their first steps rather than the possible profit they can often offer capital at more favourable terms compared to other lenders (Investopedia, 2003).

Bank loans: It is unlikely to get a business bank loan if the startup is less than two years old. However, it is possible to get a loan for a business based on the value of the applicant´s home. As a general rule, banks will allow them to borrow in aggregate between 70 per cent and 85 per cent of their home’s value (Prosser, 2015).

Crowdfunding: Crowdfunding has become one of the most popular ways the get funded for a reason. It has the potential to increase entrepreneurship by expanding the pool of investors since it enables entrepreneurs to raise small amounts of capital from a large number of individuals through the use of social media and crowdfunding websites e.g. There are different domestic rules regarding crowdfunding, so founders need to do some research (Investopedia, 2012). 

Friends and family: Friends and family members can be a good way to fund a business. They know us better than anybody and are often more willing to invest than others. These investments are, mainly, done by either providing a loan or by buying shares in the startup. A loan is considered as the safer option since it protects both the relationship and the company from being run suboptimally as a result of non-business related issues (Prosser, 2015).

Government grants and loans: Government grants and loans vary from country to country. However, in general, they are financial initiatives given by the government to encourage entrepreneurship, create value and jobs and stimulate the economy by offering capital to startups, small businesses, NGOs or projects (art, educational, agricultural e.g.), that may otherwise not get funded. The grants awarded are not expected to be repaid, and loans usually have more attractive terms than those offered by banks or private lenders; low, fixed or subsidised interest rates, no credit history checks, allowing deferred payment and flexible income-based repayment plans e.g.. However, with both government grants and loans, the application process is both time-consuming and requires proof of financial need and deserving status. In regards to government grants, there are also strict rules and reporting measures to ensure the money is well-spent (stimulates the economy, provide jobs, create value e.g.) (Investopedia, 2010) (Seth, 2014).

Incubators (sometimes called accelerators): An incubator is a company that helps early-stage startups through the initial developmental phases until the startups have sufficient financial, human and physical resources to function on its own. It can be either a non-profit or a for-profit (equity) entity, and usually provide assistance in one or several of the following ways: 1. access to financial capital through their financial partners, 2. access to experienced business consultants and executives, 3. access to office space, hardware and software, and 4. access to information and research resources through university and government partners (Investopedia, 2006).

Venture capitalists: A venture capitalist (VC) is an investor (there are also venture capitalist companies) who provides capital to startups or small companies that wish to expand but lack funding, and often demand a high stake in the company in return. Venture capitalists tend to look for a strong management team, a large potential market and a unique product or service with a strong competitive advantage (Investopedia, 2003).

Business ethics is a guide of principles to help professionals conduct business honestly and with integrity. It goes beyond just balancing what companies must do legally while maintaining their competitive advantage but serves as a company´s moral compass

(Investopedia, 2009)

Since startups are in essence project management, the Code of Ethics and Professional Conduct issued by The Project Management Institute offers a set of helpful guidelines to ethical behaviour (The Code of Ethics and Professional Conduct, 2006).

According to entrepreneur turned academic Vivek Wadhwa, ethics should be incorporated into a startup from the beginning, as it should in any other business (Wadhwa, 2010). In his book, High Commitment High Performance: How to Build a Resilient Organization for Sustained AdvantageHarvard Business School professor Michael Beer states that the core reason many companies fail is the lack of customer service, honesty and transparency and a clear strategy with a higher purpose. It is also not unknown for companies to silence the internal voice of conscience through intimidation of employees by superiors focusing on short-term gains, profits, and bonuses (Beer, 2009).

In an interview with Wadhwa, management guru and head of the CEO Institute of Yale School of Management, Jeff Sonnenfeld offers his advice on how founders can incorporate ethics into building successful startups (Sonnenfeld cited in Wadhwa, 2010). Several of his points correlate with both Tuckman (1965) and Wheelan (2009):

Create and encourage a culture of openness and welcome dissent: Founders blinded by their own greatness, enthusiasm and vision, surrounded by puppets kissing up to them, can quickly lose their moral bearings. Internal constructive critics are a startup’s best friend.

Lead by example: Since the authenticity of a leader’s character is essential to get colleagues to trust them, they should lead by example. If workers do not trust and believe their leaders, they will not take needed risks on their behalf.

Learn from both peers and distant models: Many founders confuse the possible unique quality of their business or technological mission with their own ‘unique in leadership values’. But in fact, many of our most successful and charismatic leaders, such as Steve Jobs and Michael Dell, have studied and learned from other leaders’ strengths and weaknesses.

Recognise and be honest about your limitations as a leader, and beware of the myth of immortality: Many entrepreneurs fear leadership succession. Instead, they might learn from the founders of companies such as Google, Cisco, Amgen, and Microsoft, who have all prepared for the day when their leader will no longer be the internal boss of daily operations and, therefore, have time to find the right successors.

Be aware that institutional character is fragile and easily lost: If a company lose their character due to personal grandiosity, greed, and deception, such impressions can be hard to erase and the goodwill lost almost impossible to regain.

Establish an independent board; Venture firms often demand a majority of board seats as a condition for investment. Conflicts may soon arise when the board serves the needs of VCs and management, rather than of the company as a whole (Wadhwa, 2010).

Interviews With Founders

Although the number of interviewees (5) does not qualify as quantitative research, the amount of time spent with each one (1,5 hour on average) could be considered as qualitative research.

What is both interesting and striking is how well the interviewees´ experiences, as well as the subjects themselves, correlate with academic and professional sources already discussed in this paper. Some themes keep reoccurring:

Age: Two of the five started their first company in their early twenties, while the three others started theirs at the age of 28, 30, 34. These findings correlate with research done by (Wadhwa et al., 2009) (Holly, 2014) and (Lee, 2013) indicating that youth superiority may be a myth, as discussed in the chapter “Experience Above Age“.

Gender: Although the goal was to have an even split between males and females among the interview subjects, it turned out to be just males volunteering. These findings might indicate that it is not just in venture capital-financed, high-growth technology startups the female founder percentage is low (9 per cent), as discussed by (Raina, 2016) in Harvard Business review and mentioned in the chapter “Team Means the World“.

Team: Every interviewee emphasised the importance of having the right team with the right skills (specific human capital), and three had experienced a poorly chosen co-founder as a destructive force. These findings correlate with research done by (Lindh and Ohlsson, 1996) (Colombo, Delmastro and Grilli, 2004) (Åstebro and Bernhardt, 1999) (Mata, 1996) (Becker, 1975) (Gross, 2015) and (Altman, 2014) as discussed in the chapter “Team Means the World“.

Rapid prototyping / MVP: Every interviewee emphasised the importance of utilising MVPs to create the best product, as discussed by (Ries, 2011) (Blank, 2006) (The Top 20 Reasons Startups Fail, 2014) and (Blank and Dorf, 2012) in the chapter “Great Execution is Vital“.

Market and user testing: Every interviewee stressed the need for market and user testing. Two stated unequivocally that the lack of such testing was a direct cause of their failure, as discussed thoroughly by (Ries, 2011) (Blank, 2006) (Blank and Dorf, 2012) (The Top 20 Reasons Startups Fail, 2014) and (Maurya, 2012) in the chaptersGreat Execution is Vital” and “Ideas, Think Big!“.

Equity allocation and vesting: Two interviewees experienced problems due to lack of proper agreements, correlating with work done by (Wasserman and Hellmann, 2016) and as discussed by (Nathoo and Levy, 2014) in the chapter “Legal“.

Failure rate: As mentioned, two of five interviewees failed with their startups which are equivalent to 40 per cent. These findings are much lower than the failure rate of 92 per cent presented by (Marmer et al., 2011) in their study. However, findings throughout this paper indicate that the interviewees have done far better than average.

Conclusion

According to Eric Ries, we can learn to engineer startup success by following a process (Ries, 2011). In this research project, my primary motivation was to study available academic and professional sources to find if there really is a way to ‘start smart’. And if so, what should one do, and avoid doing, to increase one’s chances of startup success?

To be able to conclude on the matter, it felt imperative to first define what a startup is and obtain a deeper understanding of the dynamics within and the mechanics behind it. In addition to studying written sources, I have also conducted several interviews with founders, as well as spending some time at a startup co-working space in Oslo, Norway.

Due to time constraints, I ended up interviewing fewer founders than originally planned. I should, of course, have realised from the start that, although most founders are very helpful, they are also very busy developing and growing their startups. Their highest priority simply was not talking to a master student. More interviews, as well as some female participants, would have strengthened the quantitative aspects of this study. However, the sifting of data from several thousand startups from numerous academic and professional sources constitutes quantitative research, even so.

Also, while interviewing fewer people, I was able to talk to those few over time and on multiple occasions, and I do believe that his has strengthened the qualitative side. One particular benefit is that with the help of these founders, through multiple iterations and much correspondence, I feel that the list below of startup recommendations is vindicated not just by theory, but by practice.

Analysing the available material, a number of themes keep reoccurring. When it comes to startup failures, the great majority seem due to a small number of common factors: having the wrong co-founders and team, doing no or poor market and user research (resulting in bad timing, an average idea and no users), and taking too long on product or service development (resulting in bad execution and ultimately bankruptcy) (The Top 20 Reasons Startups Fail, 2014) (Åstebro and Bernhardt, 1999)  (Beck et al., 2001) (Blank, 2006)  (Blank and Dorf, 2012) (Ries, 2011) (Wadhwa et al., 2009) (Moskowitz, 2014).

Likewise, startup successes show marked similarities. As presented by Gross in his study, the most important factors here are timing, team, execution, the idea and business model, indicating successful startups’ emphasis on finding the right team, doing proper and continuous market and user research, developing a ‘big’ idea based on that research and available technology and launching a series of MVPs to continue their product development and user growth. Gross´ findings correlate well with studies done by (Beck et al., 2001) (Mata, 1996) (Åstebro and Bernhardt, 1999) (Wadhwa et al., 2009) (Christensen and Raynor, 2003) (Blank, 2006) (Ries, 2011) (Altman, 2014) (Graham, 2012) as well as (The Top 20 Reasons Startups Fail, 2014). 

The academic findings correlate well with my interview findings showing that the two failures came as a result of bad co-founders as well as poor market and user research. Furthermore, all interviewees emphasised the importance of experience (specific human capital) as well as allowing for trial and error through the use of MVPs.

With both quantitative and qualitative research supporting the same findings, this seems convincing evidence–although there is always a luck factor involved–of Eric Ries´ claim that we can, in fact, learn to engineer startup success. On this basis, and in collaboration with ‘my’ founder interviewees, I have permitted myself the liberty of compiling a shortlist based on the Pareto principle, covering the most essential startup recommendations. If followed, it should, theoretically and statistically, increase the odds and make potential founders well prepared for the gruelling project of developing a startup.

Startup Recommendations

Find Co-Founders Early

Having the right founding team has proven to be the second most important criteria for startup success (Gross, 2015), and finding the right co-founders early increase chances of success (Åstebro and Bernhardt, 1999).

Studies show that between two and three co-founders are ideal (Colombo, Delmastro and Grilli, 2004). And when searching for co-founders we should look for specific human capital (Becker, 1975), and preferably someone we know or have worked with before (Lee, 2013).

Be Aware of Timing

Studies show that launching the right idea to the right time accounts for 42 per cent of startup successes (Gross, 2015).

Because of the rapid advances in technology, it is perfectly fine to go after a small, fast growing market; in fact, customers in these markets (early adopters) are often desperate for innovation and will put up with faulty, iterative products (Altman, 2014) (Ries, 2011) (Blank, 2006).

Great Execution is Essential

“Great execution is at least 10x more important and 100x harder than a good idea” (Altman, 2014). In order to create and develop better products and services, faster, adapt the Agile Build-Measure-Learn feedback loop and create a series of Minimum Viable Product(s) (MVPs) (Ries, 2011) (Blank, 2006) (Blank and Dorf, 2012).

An MVP is not about creating minimal and mediocre products. On contrary is it a way to gather research through enabling users to test a minimum of features which communicate the overall product vision while spending a minimal amount of time and resources, and continuously improve the product based on user feedback (Ries, 2011) (Blank, 2006) (Blank and Dorf, 2012). 

“Think big. Start small. Scale Fast” (Ries, 2011).

Prepare a Pitch Deck

Create a brief but intriguing introduction to the business and its potential (i.e. financial) forecasts, competitors, and market research.

A pitch deck focuses mostly on the idea, the problem to be solved, its potential and on the startup team making it a reality (Basetemplates.com, n.d.). However, some elements should be included as discussed by (Moran and Johnson, 2011).

Create a Culture

Create and encourage a culture of openness and welcome dissent. Internal constructive critics are a startup’s best friend (Sonnenfeld cited in Wadhwa, 2010) (Almeida and Soares, 2014).

Furthermore, recognise and be honest about own limitations as a leader (Sonnenfeld cited in Wadhwa, 2010) (Tuckman, 1965) (Silbermann, Collison and Collison, 2014) (Altman, 2014) (Sinek, 2011).

Create a Big Idea

Successful startups have a tradition of utilising new technology to disrupt existing markets (Christensen and Raynor, 2003) (Graham, 2012).

Therefore, create a big idea capable of evolving based on timing and the co-founders´ specific human capital (Gross, 2014) (Becker, 1975). Start with why and let that lead you to the how and what (Sinek, 2011) (Dooley, 2011) (The Business Case For Purpose, 2015) (Collins and Porras, 1994). 

Remember Domain and Trademark Search

If a startup chooses a name or logo too similar to a registered trademark, it might be unknowingly infringing someone else’s intellectual property (IP) (Jarvis et al., 2015), and not only have to stop using the name or logo but even be subject to lawsuits. A quick search can save a lot of agonies.

Furthermore, a trademark in itself can become a very valuable asset. If a startup has failed to trademark, its brands may not be able to prevent competitors from using the same or similar brands at a later stage (London IP, 2011).

Avoid Premature Scaling

Only hire employees when the founders can no longer physically manage the workload (Altman, 2014). Premature scaling amounts for 74 per cent of startup failure (Marmer et al., 2011).

When hiring, remember that the first 5-10 employees establish a company´s culture (Silbermann, Collison and Collison, 2014) (Altman, 2014) (Bersin, 2015).

Contracts and Equity

Have work contracts, equity allocation agreement and vesting agreement in in writing. Verbal agreements tend to be harder to prove, and the mood between founders could change over time (Nathoo and Levy, 2014).

Furthermore, the contracts should cover what the parties pay for their shares (e.g. a cash payment, contributing IP, inventions or coding), how many shares each party gets and how long they have to stay at the company to fully own their shares (Nathoo and Levy, 2014) (U.S. IRS cited in Nathoo and Levy, 2014).

Consider to have a slightly unequal split of shares to avoid future problems and to show potential investors that you can deal with difficult issues (Wasserman and Hellmann, 2016).

Learn to Know Your Customers

Since startups often create something new under conditions of extreme uncertainty (Ries, 2011) they depend on learning about their markets as they go along (Ries, 2011) (Blank, 2006), which means getting out of the office and talk to them (Blank and Dorf, 2012).

The focus should be on understanding customer problems and needs, developing a replicable sales model, creating and driving end user demand, and transitioning the startup from learning and discovery to a viable business (Blank, 2006).

Experiment Until You Find a Business Model That Works

Startups differ from “regular” businesses in so far as they might initially get away with not making money, or even have a business plan/model, as long as they experience hyper-growth. However, a startup is a business and must at some point make money. Founders should, therefore, experiment with different business models through testing, validation through feedback and adjust the business model accordingly until they find one that works (Lister, 2011) (Greenfield, 2012) (Gross, 2015) (Berry, 2012) (Ries, 2011) (Blank, 2006).

 

Learn From Failure

Everyone will fail at some point. However, when we do we must remember that failing and studying others’ failures is one of the most valuable educational tools we have, and the lessons learned will benefit the founders in the future (Coughlin cited in Greene, 2012).

The famous inventor and entrepreneur Thomas Alva Edison, who held 1,093 patents, embraced his role as a champion of failure and once said: “Results! Why, man, I have gotten a lot of results! I know several thousand things that won’t work!” (Edison cited in Hann, 2013).

About the Author

Halvdan Lind Høverstad is a Norwegian Creative Director, tech-savvy disruptor and MA alumni in Digital Media Management from Hyper Island UK with a proven track record of creative and award-winning communication. He has worked with several of the world´s biggest brands and multiple startupsFor more information, find him on LinkedIn or follow him on Twitter.

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